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The Top 4 Social Media Tools for Your Business—In Order

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Are you hoping to launch a successful social media campaign? The process can be overwhelming: between producing content on a multitude of platforms, publishing at the right times, interacting with followers, and more, it can seem like a full-time job in itself. Aren’t there tools to make it easier? Absolutely—but now the question is, which tools do what?  Some tools are channel-specific, and others can help you manage multiple accounts from one platform (don’t you think it would be convenient to be able to tweet and respond to Facebook comments all in the same place?). Because executing a social media campaign is not an overnight process, the order in which you take your steps matters, too; and some tools are best for helping you with particular milestones. Here are some of the best social media tools, in order from campaign launch to completion:  Hootsuite  Hootsuite is known as a scheduling tool, but it also offers social listening capabilities. If you are a fledgling ...
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4 Tips For Modernizing Your Customer Service

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Do you remember the days of the Dot-Com Bubble in the early part of this century? That was a time of high speculation and lofty expectations as to how the Internet was going to transform the enterprise world. One of the most unusual predictions made a couple of decades ago was related to the future of customer service, which some analysts believed would be nearly eliminated through automation and highly efficient business processes.  Fast forward to today: despite incredible advances in robotics , we are not even close to replacing customer service agents with automatons. If anything, consumers have become more demanding with regard to the support and service they expect from modern companies. In today's highly competitive economy, the customer service strategies of the 20th century will not allow you to thrive in your sector. If your approach to customer service has not changed too much since the year 2000, you really need to modernize your strategies. Here are four tips to get yo...
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